Refund policy

Short version: we don’t take returns on fresh food, and we don’t issue refunds — but if something is wrong with your order, we will make it right.

1 All sales are final

Our cookies are perishable, made-to-order food. Once an order leaves our kitchen, we can’t take it back, inspect it, or resell it, so we don’t accept returns or exchanges, and we don’t offer refunds for:

  • a change of mind after ordering
  • not caring for a flavor you chose
  • cookies that have already been eaten
  • ordering the wrong size, quantity, or flavor

2 If something’s wrong, we’ll fix it

Email hello@mrsdavids.com within 7 days of delivery or pickup with your order number and a photo of what arrived. We’ll take care of it, usually with a replacement on our next shipping day or pickup date, or store credit — whichever works better for you.

Things we’ll always make right:

  • you received the wrong flavor, size, or box
  • something was missing from your order
  • cookies arrived broken, well beyond a few crumbs
  • a genuine quality problem — underbaked, dried out, or off on arrival
  • a mistake on our end, whatever it turns out to be

We keep the right to issue a refund instead when a situation calls for it. That’s our call to make, not a standing policy.

3 Things outside this policy

  • Warm-weather softening or melting. We ship without cold packs and say so up front; chocolate that softened in transit isn’t a defect.
  • Carrier delays. Once your package is with the carrier, their timeline is theirs. We’ll help you chase it.
  • Cookies past their window. Our guidance is about 5 days sealed at room temperature, or frozen for longer. Staleness after that isn’t something we can cover.
  • Wrong or incomplete addresses, and unclaimed or refused packages. We’ll reship at your cost.
  • Missed pickups with no contact. See our Shipping & Pickup page — one reschedule is always available if you reach out; after 48 hours of silence the order is forfeited.
  • Reports after 7 days. We can’t evaluate a food quality issue weeks later.

4 Canceling or changing an order

  • Shipping orders: cancel or change any time before the Sunday cutoff for that Tuesday’s shipment. After the cutoff, your order is in production.
  • Pickup orders: cancel or change up to 48 hours before your pickup window, subject to availability.

5 Custom, wholesale, corporate, and event orders

These run on their own timeline because we buy ingredients and block out baking days for them:

  • A 50% deposit confirms your order.
  • Cancel more than 30 days before your date and your deposit is refunded in full.
  • Within 30 days of your date, the deposit is non-refundable and the order can’t be canceled — ingredients are bought and your date is held.
  • Changes inside 30 days are up to us and depend on what’s already underway.

6 Gift cards

Gift cards are non-refundable and can’t be redeemed for cash, except where the law requires otherwise.

7 Reaching us

Mrs Davids Creations LLC — hello@mrsdavids.com